How would you write the “we will” statement for Shouldice Hospital?
What are the
How would you write the “we will” statement for Shouldice Hospital?
What are the unique features of Shouldice’s services, as compared to the services offered by a typical hospital?
How would you characterize the level of each of the following types of variability that Shouldice experiences, as compared to that experienced by a typical hospital? If things are very consistent variability would be low, if things are different from case to case variability would be high)
Demand variability (demand on their facility on a week to week basis)
Arrival variability (patients arriving for care)
Treatment time variability (total length of treatment)
Quality variability (difference in quality of experience from patient to patient)
What is the pricing model/strategy used by Shouldice?
What is the total cost to the patient (or his/her insurance provider) for treatment at Shouldice?
Is Shouldice profitable? Estimate its profit margin (profit as a percent of revenue).
Should Shouldice Hospital expand its operations? If so, how?
Note: In order to answer question 7, it might be helpful to do a little Bottleneck Analysis (think back to Core Ops). To do so, use information from the case to try to estimate the capacity (patients per week) and utilization (demand/capacity) of the following process steps: operating rooms, the 10 surgeons, and the hospital beds. Make the following assumptions to help with your calculations:
The hospital operates 50 weeks each year.
Patients are admitted Sunday-Thursday for surgery Monday-Friday.
Operating Rooms and Surgeons are available 8.5 hours per day.
20% of the patients require 1.5 hours of operating time, the remainder require 1 hour.
