summarize the article. (150 – 200 words) (3 marks)
To what extent do you agree
summarize the article. (150 – 200 words) (3 marks)
To what extent do you agree or disagree with the author’s point of view “that internal customers’ needs are important as externals to create a true quality environment” and why? (150 – 200 words) (4 marks)
Discuss the tools needed to operate within the new environment as indicated by the author. (150 – 200 words) (3 mark)
